FAQs - Common & Popular

Most common questions

1. How do I change or update my credit card information?
   Only the account owner or administrator can change the credit card used for monthly Ecofiling billing. Go to the "Account Details" tab under the "Preferences" section and edit the information there. Normally changes will need to be done at least 48 hours before the next billing cycle to ensure the updated information is used.
2. Where can I find or get a copy of an invoice?
   The administrator or account owner can log into their account and access invoices in the “preferences” section. All invoices relating to the account will be listed here, and they will have been emailed to the account owner each month, too.
3. How do I add another person to my Ecofiling account?
   The account administrator can add users to an Ecofiling account by going to the "Users" section and clicking on the "Add User" tab. Simply type in the email address of the person you want to have use your account and they will receive an email with instructions detailing how they can go about sending files on your account. There's no limit to how many users can send files from your account. Because Ecofiling payment works on a "per user" basis, your next credit card statement will reflect the higher charge. That means the billing for the extra users will begin at the next charge date.
4. How can I give someone else administrator rights to my account?
   The account administrator can allocate permissions and privileges for all users, including making other people administrators. There's a list of different things you can allow users to do so you're always in control of who sees what. You can adjust permissions in the "Users" section.
5. What payment methods are accepted?
   Monthly subscriptions can only be paid by credit card. We don't accept PayPal, check, money orders or deposits.
6. Is telephone support available?
   We offer support by email but telephone support is not available.
7. Why does it take so long to upload a file?
   Sometimes users can experience slow upload times for really large files (more than 50Mb). Our servers can handle extremely fast uploads, so if it's taking a long time to upload your file, it could be at your ISP's end. Remember - most ISP's offer much faster download speeds than they do upload speeds, so where it might take a minute to download a 100Mb file it could take 15 minutes to upload the same file. Ecofiling is designed to maximize your bandwidth capacity to get the file uploaded as quickly as possible. You can continue to use your computer as normal while the file is uploading.