FAQs - Billing & Accounts

Account administrators, billing, pricing, invoices, refunds, upgrading, downgrading, and canceling

1. Where can I find or get a copy of an invoice?
   The administrator or account owner can log in to their account and access invoices in the “Preferences” section. All invoices relating to the account will be listed here. They will have been emailed to the account owner each month, as well.
2. What is an account owner/administrator?
   Whenever an account is created, an account owner/administrator has to be selected. Normally, this is the person who sets up the account. This person has certain privileges, such as adding users, changing styles, adding a logo, changing passwords, and so on. If you are not the administrator and need something changed, you should contact the administrator of your account. Administrators can appoint other users to have administrator privileges.
3. How can I find out who my account owner/administrator is?
   If you are not the account owner or administrator or would like to know who is, go to the "users" section and identify the administrator.
4. How do I change or update my credit card information?
   Only the account owner or administrator can change the credit card used for monthly Ecofiling billing. The Administrator can go to the "Account Details" tab under the "Preferences" section and edit the information there. Normally, changes will need to be done at least 48 hours before the next billing cycle to ensure the updated information is used.
5. How do I cancel my account?
   Only the account owner/administrator can cancel the account. In the “Preferences” section there's a cancel option. Once your account is canceled all your files, users and associated information will be immediately and permanently deleted. There's no undo function, so if you want to renew your account in the future you will have to upload and enter all of your information again. Also, your unique URL will not be available next time you join.
6. How does the refund policy work?
   When you sign-up for an Ecofiling account, you automatically receive a 30-day free trial. To continue using the account you will need to submit valid credit card information. You will be billed on day 30, and if you cancel after day 30, no refund will be issued and you will be charged for the rest of that month. We treat everyone equally and therefore no exceptions can or will be made. If you cancel half way through a month, you will pay for the full month and not receive any full or partial refund.
7. How does the billing work if I upgrade or downgrade?
   When you choose to upgrade the number of users on your account, you are immediately upgraded. There is no extra charge for the rest of that month when you are automatically upgraded. When your next billing date rolls around, the charge will reflect the fact that you have increased the number of users on your account. The same applies with downgrading your account. You will be downgraded immediately when you reduce the number of users, but the lower price will not be reflected in your billing cycle until the next time you are billed. There is no refund for the difference in charge.