FAQs - Preferences & Appearance

Preferences and appearance

1. Why do you need my personal details?
   When you sign up for an Ecofiling account, you automatically receive a 30-day free trial. If you keep your account open past your 30-day free trial, we will need your credit card information in order to bill you. We'll then bill you at a set rate per user every 30 days for as long as you keep your account open. Your personal information (including your credit card) remains secure and private at all times.
2. How do I put my own company colors into my Ecofiling account?
   You can change the appearance of your account so that it reflects your company’s colors. Administrators and account owners can change appearances by selecting the "Style and Branding" tab in the “Preferences” section. Click in the boxes to change colors. If you know the color code you can type it in directly.
3. How do I add my company logo to Ecofiling?
   You can personalize your Ecofiling account by adding your company logo to the account page. In the top left corner of the main Ecofiling screen (we call this the dashboard), you'll see a box with "Your Logo Here" written inside. Simply click inside the box and follow the prompts to add your logo. It will need to be in a jpg, gif or png format.
4. As an administrator, how do I change MY password?
   To change YOUR password you simply need to select the "Change Password" tab in the "Preferences" section. Enter the password twice and the next time you log in, you will have to use your new password to access your account.
5. As an administrator, how do I change USERS' passwords?
   Sometimes, users forget or lose their passwords and need them reset. As an administrator, you have the power to enter a new password for the user. In the "Users" section of Ecofiling there's a tab called "Your Users". Find the user who needs the new password and click "edit" next to their name. At the bottom of the page there's a linked called "Change Password". Choose that link, enter the new password twice and save the changes. Once you do this, the user will receive an email advising them of the change. When they log in again they can choose a new password for themselves in their "Preferences" section.
6. I'm a user. How do I change my password?
   Users who do NOT have administrator access can only change their own passwords. Simply select the "Change Password" tab in the "Preferences" section. Enter the new password twice and the next time you log in, use that new password to access your account.
7. I've changed my email address or other personal information. How do I change it in Ecofiling?
   Any Ecofiling user can change their email address and personal information. This is the address all correspondence will be sent to, so it's important to keep it up to date. In the "Preferences" section, click the "Change Email" tab and enter your new email address twice (for verification). Click "change" and you're done.